Privacy Policy

Last Updated: February 2025

The Business Support Desk (BSD), operated under the Private Sector Commission (PSC), is committed to protecting the privacy and personal information of all users of our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

 

Information We Collect

 

Personal Information

When you register for our services, request resources, or contact us, we may collect:

  • Contact Information: Name, email address, phone number, business address

  • Business Information: Company name, registration number, sector, business size classification

  • Financial Information: Business financial documentation submitted for assessments (handled securely and confidentially)

  • Account Credentials: Username and password for portal access

 

Automatically Collected Information

When you visit our website, we may automatically collect:

  • Browser type and version

  • Operating system

  • IP address

  • Pages visited and time spent

  • Referring website

  • Device information

 

How We Use Your Information

We use the information we collect to:

  • Provide and maintain our business support services

  • Match businesses with appropriate partners and resources

  • Process applications for programmes and financing

  • Send relevant updates about BSD services, programmes, and opportunities

  • Generate anonymised analytics to improve our services

  • Comply with legal obligations and regulatory requirements

 

Data Sharing and Disclosure

We may share your information with:

  • Partner Organisations: With your consent, we share relevant business information with ecosystem partners (financial institutions, BSOs, non-profit organisations) to facilitate connections and services

  • Steering Committee: Anonymised and aggregated data for programme oversight and reporting

  • Government Agencies: When required by law or to comply with local content reporting requirements

  • Service Providers: Third-party vendors who assist in operating our website and services, bound by confidentiality agreements

We do not sell your personal information to third parties.

 

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Encryption of data in transit and at rest

  • Secure access controls and authentication

  • Regular security assessments

  • Staff training on data protection

 

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

When information is no longer needed, it is securely deleted or anonymised.

 

Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you

  • Correction: Request correction of inaccurate or incomplete information

  • Deletion: Request deletion of your personal information, subject to legal requirements

  • Withdrawal of Consent: Withdraw consent for data processing at any time

  • Data Portability: Request your data in a portable format

To exercise any of these rights, please contact us using the details below.

 

Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. Essential cookies required for website functionality cannot be disabled.

For more information, please see our Cookie Policy.

 

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

 

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Address: Business Support Desk, Private Sector Commission, Georgetown, Guyana

  • For phone and email, please visit our Contact Us page